FAMS Corporate Office

  • Collection Specialist- Full Time

    Job Locations US-GA-Woodstock
    # of Openings
  • Overview

    Financial Asset Management Systems (FAMS) is a nationally-recognized leader in the accounts receivables industry.


    At FAMS, we are dedicated to superior performance in every facet of our company and actively seek to hire, retain, & promote highly-talented people from our exceptionally skilled teams of collections specialists, who are focused on meeting the competitive goals of our client(s).


    We are seeking experienced professionals for Collection Specialists positions. Ideal candidates are seeking an engaging & challenging work environment that offers opportunities for career development as well as personal & professional growth.



    The position involves educating student loan borrowers & reinforcing our exceptional customer service standards. The Collection Specialist will engage with borrowers via phone & explain options for resolving their debt(s) consistent with federal, state, and Company regulations and policies. Essential duties and responsibilities are as follows:


    • Meet production and attendance standards set by the Company
    • Maintain current knowledge of the contract and explain its provisions accurately to borrowers
    • Maintain current knowledge of compliance requirements and apply knowledge appropriately to protect the borrower and the  Company in daily collections activity
    • Engage with the borrower in a problem-solving effort, skillfully addressing any objections raised to repayment
    • Solicit borrower income and expense information in order to accurately identify eligibility for various loan repayment programs
    • Accurately and objectively inform the borrower of all repayment options
    • Ensure all necessary paperwork is completed and returned by the borrower
    • Monitor payments made by borrowers in order to minimize the number of delinquent accounts.
    • Properly and timely document the appropriate computer-based record with details of all transactions
    • Maintain dialog with supervisor to determine when accounts are uncollectible and to take the appropriate action
    • Actively assist new hires in integrating into the work group and becoming quickly productive
    • Remain current with certification and testing requirements, e.g. FDCPA and Cyber Security



    To perform this job successfully, an individual must be able to engage in each essential duty, satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Candidates must possess a friendly speaking voice as well as a patient & professional demeanor. Bilingual skills are a plus!


    * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • High school diploma or GED *Required
    • Associate's degree or above (Preferred)
    • Call center experience (Preferred)
    • Experience working with clients (Client services experience) (Preferred)
    • Strong verbal and written communication skills
    • Strong negotiation/ability to persuade *Required
    • Excellent multi-tasking & time management skills *Required
    • Moderate to strong ability to use & navigate software programs *Required


    FAMS offers excellent benefits, including:


    • Tuition Assistance up to $20,000 after 3 months
    • Medical + Dental + and Vision coverage
    • 401K with dollar for dollar match up to 4% of salary
    • Earn accrued Paid Time Off
    • Paid holidays
    • Employee Assistance Program


    To build a diverse workforce, FAMS encourages applications from individuals with disabilities, minorities and veterans. We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by phone at 866-743-9889 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.


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